Terms and Conditions

The terms and conditions set out below are to be applied to the use of this website. By using this website, you agree to be bound by these terms and conditions. If you do not agree to be bound by these terms and conditions, you may not use this website. In these terms and conditions, the expressions "we", "us", and "our" are a reference to Alice Bright The Label.

The name that will appear on your bank or credit statement will be Alice Bright The Label. Alice Bright Pty Ltd is an Australian Registered Company.

Changes to terms and conditions

We reserve the right to alter and change these terms and conditions occasionally. Changes to the terms and conditions will be effective immediately upon publication on this website. Your continued use of the website following such publication will represent an agreement by you to be bound by the terms and conditions amended. It is your responsibility to be aware of these terms and conditions as they may be altered.

Disclaimer

The website and its content are provided 'as is' and except to the extent required by law, without any warranties of any kind, whether express or implied, including but not limited to, implied warranties of satisfactory quality, fitness for a particular purpose and non-infringement, to the fullest extent permitted by law. The information on the website is for general purposes only and does not constitute advice.

We do not represent or warrant that the information and/or facilities contained on the website are accurate, complete, or current, or that the website will be uninterrupted or error-free, or that any defects in the website will be corrected or that the website server that makes the website available is free of viruses or other harmful components. Except to the extent required by law, we do not make any warranties or representations regarding the use of the materials in the website in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise, in each case to the fullest extent permitted by applicable law.

We reserve the right to suspend or withdraw the whole or any part of the website at any time without notice and without incurring any liability.

The website may from time to time contain links to other websites or information provided by third parties. We make no warranties or representations about the accuracy or suitability of the information or links provided on this website, including information provided by third parties. You use the information and links at your own risk. We have no control over their individual content and make no representations or warranties as to any of the information appearing in relation to any linked websites. We do not recommend any products or services advertised on those websites. If you decide to access any third party website linked from our website, you do so at your own risk.

Limitation of Liability

Your use of the website is at your own risk. Where conditions and warranties implied by applicable law cannot be excluded, we limit our liability where and to the extent, we are entitled to do so. Otherwise, neither we, nor any of our affiliates, officers or directors nor any of our agents or any other party involved in creating, producing, or delivering the website will be liable for any direct, indirect, special, consequential or other damages that result from the use of, of the incompleteness of the information on the website, or the performance of the products, even if we have been advised of the possibility of any such damages.

Your Obligations

You must ensure that your access to this website is not illegal or prohibited by laws which apply to you. You must take your own precautions to ensure that the processes which you employ for accessing this website do not expose you to the risk of viruses, malicious computer code, or other forms of interference which may damage your own computer system. We do not accept responsibility for any interference or damage to your own computer system which arises in connection with your use of this website or any linked website. You must not misuse our system or this website. Furthermore, you must not undertake any activity that will place an unreasonable burden on our systems. You agree to indemnify us and our respective officers, employees, and agents against all actions, claims, and demands which may be instituted against us arising out of your failure to comply with these terms and conditions.

Intellectual Property

All design and intellectual property featured on this website is copyright and owned by Alice Bright Pty Ltd. Except as may be otherwise indicated in specific areas within the website, you are authorised to view, play, print, and download documents, audio, and video found on the website for personal, informational, and non-commercial purposes only except as permitted by applicable copyright laws you may not modify any of the materials and you may not copy, distribute, transmit, display, perform, reproduce, publish, licence, creative derivative works from, transfer or sell any information or work contained on the website. Except as authorised under the copyright laws, you are responsible for obtaining permission before reusing any copyrighted material that is available on the website. For purposes of these terms, the use of any such material on any other website or networked computer environment is prohibited. You will not remove any copyright, trademark, or proprietary notices from material found on this website.

In the event you download software (including, but not limited to, screensavers, icons, videos, and wallpapers) from the website, the software, including any files, images incorporated in or generated by the software, and data accompanying the software (collective, the "software) are licensed to you by us. We do not transfer the title software to you. You own the medium on which the software is recorded, but we retain full and complete title to this software and all intellectual property rights therein. Except as permitted by applicable copyright laws, you may not redistribute, sell, decompile, reverse engineer, disassemble, or otherwise reduce the software to a human-readable form.

All of our trademarks, service marks and trade name “Alice Bright The Label" used herein are our trademarks or registered trademarks unless otherwise stated. You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify our trademarks in any way, including in advertising or publicity pertaining to distribution of materials on the website, without our prior written consent. The use of our trademarks on any other website or network computer environment, for example the storage or reproduction of (a part of) the website in any external internet website or the creation of links, hypertext, links, or deep links between the website and any other internet website, is prohibited without our express written consent.

Restricted Use

You are authorised to print a copy of any information contained on this website for your personal use unless such printing is expressly prohibited. Without limiting the foregoing, you may not without our written permission on-sell information obtained on this website.

Return Policy

Changing or cancelling an order

Due to the nature of our semi-custom made-to-order garments we are not able to change or cancel an order once placed. Please make sure you choose your items carefully and add the correct shipping before placing your order. If you have any urgent changes please contact our team ASAP.

Faulty Items

All Alice Bright The Label garments are designed and produced in Melbourne, Australia. We aim to provide you with products of the highest standard and quality. If you have received a product with a manufacturing fault, please contact us as soon as you receive your order. This way we can guide you through the returns process and help resolve the problem. Please provide our team with images of the damage, defect or fault for preliminary assessment.

 If the product is confirmed to have a manufacturing fault, we will replace the product or refund the price of the product to your original payment method at your request. If the product is found not to have a defect or deemed out of warranty, we will ship the product back to you.

It does not constitute a defect, if in our reasonable opinion, the product has, following the sale to you, become of unacceptable quality due to fair wear and tear, misuse or failure to use in accordance with care for instructions

Shipping Policy Australia

FREE shipping on all orders Australia wide

All orders are sent via Australia Post using an express post bag with comprehensive tracking. All styles are made to order and will be delivered approximately 15-20 business days from order. As soon as your garments have been made, your parcel will be express posted for overnight delivery (24hr delivery applies to metropolitan areas only). Parcels will be delivered between Mon-Fri with no deliveries on weekends or public holidays.
 If no signature is obtained at the time of delivery, a note will be left at your premises and the package will be delivered to your local post office for collection.

If you require your garment sooner than the stated production time frame, please contact the team by email at alice@alicebrightthelabel.com to discuss options.

International Shipping Policy

$25 flat rate shipping fee

All styles are hand made to order within 15-20 business days. Your order will be sent express via Australia Post. This time frame may vary depending on your location. Please note the prices of the online store DO NOT include relevant overseas duties, taxes or custom charges that you may incur from making a purchase with Alice Bright The Label. All international customs charges and taxes are payable by the receiver. Alice Bright The Label will not be responsible for any additional charges incurred for shipping orders internationally. For more information on customs charges for each country please contact your customs authority.

Currency

You are currently on our Australian website. Your card will be charged in AUD and any conversions will be handled by your financial institution.

Customer Enquiries

Please send through your email enquiry to alice@alicebrightthelabel.com and we will respond to you within a 12-24 hours.

Privacy Policy

When you purchase something from Alice Bright The Label, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing: With your permission, we may send you emails about our store, new products and other updates.

Consent

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at alice@alicebrightthelabel.com.au or mail us at:
Alice  Bright Pty Ltd
801/57 Bay Street
Port Melbourne, Victoria 3207

Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Shopify

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payments

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

Third-Party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.